What Our Patients Like Most About Our Pharmacy

"Congratulations Wilbur, Jazel and all the ACTS Pharmacy and Healthcare Staff! In my time there as a WASERV Volunteer, I have observed nothing but top notch professionalism and service for your clients and customers."

-John O.

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"I got vaccinated from Acts Pharmacy and couldn’t be happier with the customer service and care I was provided with. They got me in and out efficiently and staff was very kind."

- Fluffy

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"I recently had the pleasure of visiting ACTS Pharmacy, and I must say it was an outstanding experience from start to finish. From the moment I walked in, the warm and friendly atmosphere immediately put me at ease. The staff at ACTS Pharmacy is truly exceptional. They are not only knowledgeable but also incredibly helpful. The pharmacists took the time to answer all of my questions with patience and expertise, ensuring that I left with a thorough understanding of my medications. It's evident that they genuinely care about their customers' well-being. One aspect that truly sets ACTS Pharmacy apart is their commitment to personalized service. They took the time to get to know me, my medical history, and any concerns I had, tailoring their recommendations accordingly. This level of personalized care is a rare find in today's fast-paced world, and it makes ACTS Pharmacy stand out as a beacon of excellence. The pharmacy's organization and efficiency also impressed me. The prescription process was seamless, and I didn't have to wait long. The clean and inviting layout of the store made browsing and finding products easy, contributing to an overall positive shopping experience. Moreover, ACTS Pharmacy goes above and beyond by offering a variety of health and wellness services. Whether it's immunizations, health screenings, or medication management, they truly strive to be a one-stop-shop for all your health needs. In conclusion, ACTS Pharmacy has set the bar high for what a community pharmacy should be. Their friendly and knowledgeable staff, personalized service, and commitment to excellence make them my go-to pharmacy. I highly recommend ACTS Pharmacy to anyone seeking not just medications but a healthcare partner who genuinely cares about your well-being. They have earned my trust and loyalty, and I'm grateful to have such a fantastic pharmacy in my community."

- Wilbur

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"The people at ACTS pharmacy in Tacoma central near Allenmore hospital couldn't be a nicer more professional crew. Their approachable demeanor and ability to communicate on a personal level is unmatched in my exposures to chemists aka Pharmacists. We appreciate you A C T s especially Tena, shes 'da bomb'!!"

- Joe

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"I was referred to this pharmacy by my school instructor and I needed to get hepatitis titer asap just called them and they were able to book me appointment right away instead of me having to wait for an appointment with my provider which would probably take me months. I would refer all those trying to get into nursing school to have their vaccines taken with Acts Pharmacy they are quick , easy and faster results . I had the best experience with Acts pharmacy am definitely making them my official pharmacy. Not forgetting their friendly and professional staff Wilbur D. Bautista was so helpful and very encouraging , best medical technologist person and thank you for your hospitality."

- Monica

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"My husband and I wanted to move our business to a local pharmacy from a national chain. Best decision ever. The staff is very friendly, responsive, and you can tell this isn’t just a job for them — they care about their customers and my experience has been that they go out of their way to ensure you have what you need when you need it. I am very happy and wish we’d made the switch to Acts earlier."

- Rachel

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"Acts Pharmacy is the most Reliable, Accurate, Kind, Friendly, Ontime, Well Stocked, Accommodating Pharmacy on the planet. I would never go anywhere else for my Medication or Vaccination Needs. Love Love Love Acts Pharmacy at Allenmore Hospital Campus on Tacoma. Thank you so much Jazel and Jeremiah for being the MOST AWESOME ❤️❤️❤️"

- Victoria

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"Acts Pharmacy provides an outstanding level of customer service with a clear commitment to making people's lives easier, especially within the hospital setting. Their dedication to ensuring the right access to medications and healthcare solutions is truly commendable. It's a place where you can trust that your health and well-being are in good hands :)"

- Christine

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"Great Pharmacy! Their commitment to providing fast and friendly medical services is truly commendable. Whether you’re seeking expert advice or simply need a quick prescription filled, Acts Pharmacy consistently delivers. Highly recommended for anyone in search of excellent pharmacy/medical services."

- Christian

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"I got my COVID booster and flu shot here at the same time. It was easy to make an appointment. Parking is pretty abundant and I went in entrance 9 - it's well marked. The pharmacy is immediately to the left when you come in that entrance, like shown in my photo. I checked in, sat in the large lobby and waited 2 minutes. Was taken back and out quickly. A total of maybe 8 minutes. It looks like they have a lot of clearance and well priced items. A hidden gem for stocking your medicine cabinet."

- Kayla

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"I enjoyed my experience at Acts getting fitted for compression stockings--The staff is very knowledgeable and friendly. I am not a big fan of needles but the technician who gave my flu shot had me smiling the whole time. Being new to wearing compression socks, I had some questions and the pharmacy owner, Wilbur, called and answered them all for me. It was a positive experience and having that personable help and focus is rare and not one I've ever had at a chain pharmacy. Will be back for sure!"

- Jenny

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"I had a good experience going to Acts Pharmacy. The website was very easy to navigate and choose the labs I wanted to complete. The staffs were also very friendly and professional. They were willing to help make the test experience a positive one and answer any questions I had."

- Melody

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"Very professional and quick. I am not an easy poke and the guy doing my draw listened to me and only poked me once. Wilbur is amazing, friend, kind and personable. Very small pharmacy but communicated every step clearly."

- Melanie

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"I love Acts and their staff. Jazel, Wilbur, and Jeremiah definitely made me feel like family. They were patient, friendly, compassionate, and accommodating. My family and I will definitely being using their services more."

- Raeann

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"Enjoyed my experience very fast and sufficient. Kind and gentle with my son. Need immunizations this is the place to go. Be back Friday for my other son."

- Amanda

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"The Staff was so amazing and Kind they really love to help students 10/10 recommend they are just the best if I need anything in the future I would definitely come back."

- Reann

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"I walked in not knowing what to expect. My fear of needles engulfed my mind as I was trying not to think about my surroundings, the noises, the unfamiliar smells that permeated the air, all of that combined, accelerated my heart rate, and as I tried to regain my composure, I knew it would be over soon. The constant thought of having to witness a simple procedure brought me back to my senses, “I'm gonna be okay, nothing to worry about," my head kept spinning as I heard a gentle voice behind the counter, a friendly welcoming tone that awoke my excitement of being there, yes excitement to get it over with, and be out of there so I thought! Little did I know that this visit would be the highlight of my day! Yes, places like this still exist, I reassured myself as I stood there in awe of the great customer service that I was experiencing. It almost felt like old friends I hadn’t seen in years! I felt appreciated and valued. To Tena, Mali, the girl interning, and the gentlemen there — keep doing what you’re doing. Always strive to be even better than the competition! Because I know it isn’t easy, but with simple and humble gestures towards your customers nothing can stop you! Next time I need vaccinations I will remember you guys and be at ease. Thank you guys."

-Victor

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"I had school requirement to get Student Comprehensive Immunity Panel blood test, I chose Acts Pharmacy. This is always the first place I think of because the staffs are super friendly and enthusiastic in helping me out with paperworks and tests. The staffs help me step-by-step and fast response when needed. Moreover, I am always in good hands when getting my immunization at Acts Pharmacy."

-Lam

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"I went here to get my immunizations and their services were the best. They were helpful in answering all our questions. The staff were quick and helpful. They explained everything to us which made everything go smoothly and in order. It was so easy to communicate with them. It was a wonderful experience."

-Faith

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"My student needed an update on immunizations. When I called Acts Pharmacy they answered right away. The pharmacist was so helpful answering my questions. It was easy and fast to make an appointment online. The appointment was very quick & the staff was very helpful. We will definitely use this pharmacy in the future."

-Rachel

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"I visited ACTS Pharmacy yesterday to start PrEP services, and was thoroughly impressed. The pharmacist took time to make sure I was comfortable, explained each step thoroughly, and was intentional about asking what my pronouns were, which I really appreciated. It was one of the best experiences I have had in a pharmacy, and I'm looking forward to continue working with them."

-Jarrod

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I couldn't be more pleased with the service Acts Pharmacy provided for my husband. The ease of registering and then the follow-up with results the next day was outstanding. Thank you so very much for assisting us in being proactive about our health!

-Theresa

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"Wilbur and Jazel Bautista hosted a vaccination clinic for the Salishan Association at the Family Investment Center (FIC) and helped a number of people get flu and COVID-19 boosters. They live in Salishan and wanted to give back to the community. Salishan Association appreciates greatly the care provided by Acts Pharmacy and Healthcare Services. Great job! Thank you!"

-Debbie

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"I drove down here to get my COVID booster and the process from registration, consulting with the pharmacist, and administration was less than 30 mins. That included the 15-min observation period for the vaccine. Staff were friendly and efficient with my time. Well worth the drive from Seattle."

-Arnold

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"Had such an easy and wonderful experience with the pharmacy -- registering for my booster was a snap online and I was even able to get my flu shot. Very friendly folks -- I'm in Seattle but I'd be more than happy to schedule a trip to Tacoma for the service and ease!"

-Trinidad

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"Very friendly staff and super efficient. I have used this place a couple of times for vaccinations and titration tests and they are amazing!"

-Darrell

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"Congratulations Jazel, Wilbur and team. ACTS is a wonderful place for service and fellowship. A true gem in Pierce County and an exemplary testament to community."

-Susan

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"Congratulations Wilbur,Jazel and all the ACTS Pharmacy and Healthcare Staff! In my time there as a WASERV Volunteer,I have observed nothing but top notch professionalism and service for your clients and customers."

-John

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"The pharmacist was so kind and understanding when our kids (3 year old and 5 year old) got their vaccines. They got lollipops and stickers for being so brave. I was able to schedule an appointment online and didn't have to wait very long once we arrived."

- Judy

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"Acts pharmacy went the extra mile time after time for me! They made sure my records were posted for cross country access, which helped with merchant marine required healthcare needs for schooling. If they didn’t have supplies in stock, they recommended places for me to go. Both in person and on the phone they were kind, helpful, honest, efficient, sweet, thoughtful, proactive. Each time, they remembered who I was & what I was trying to accomplish on a limited period of time. Acts pharmacy is amazing. A little place with a lot of heart! I highly commend and recommend."

- Lana

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"Professional, kind, efficient. A wonderful experience every time. We appreciate the staff so much."

-Corinne

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"NGA CHUONG IS AMAZING. She helped me at the front desk and then went above and beyond when came time to put my shots. I get a bit nervous and she was so so kind!!!!"

-Alvaro

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"They have the Johnson and Johnson vaccine. They were very informative and sincere. The facility is very clean. This is not a get in and get out place. I recommend everyone in Tacoma to come here to get vaccinated."

-Anthony

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"Very friendly, very helpful in giving vaccine information and services. Extremely efficient and handled me efficiently when I had to be late to my 2nd appointment. They did an excellent job squeezing me in and no one else ran behind."

-Jennifer

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"What a great bunch of people! This isn't your typical corp America pharmacy. Mali the SR tech is amazing and caring. Jazel will take the time to speak with you if you have any concerns. They are both a delight and wont make you feel like you are burdening them. They are there to help. Will definitely be coming back here for all my prescriptions."

-Melissa

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"This Pharmacy deserves 10 stars. They are very professional & kind. They are very knowledgeable of the medications, and prepare your Rx in a reasonable time. The last time I had any interaction with them it was over the phone. The pharmacist recognized my voice and addressed me by my name. Before that, the only encounter I had with her was to receive my flu shot. It amazes me how she can remember me with the hundreds of patients that she sees. It certainly makes me feel special!"

-Cheryl

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"ACTS Pharmacy is run by wonderful, caring residents of our community. We are pleased to have the opportunity to partner with them on community events that improve access to quality healthcare solutions for our residents' needs. Happy to have them here and find a like-minded organization that loves to serve!"

-Salishan Association

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"Extremely helpful! I came in with a list of vaccines and tests I needed for school and my previous vaccine record and they figured out what I needed when. They took care to not be painful when doing the blood pulls/ shots and were very friendly."

-Amanda

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"Absolutely wonderful customer service. They are so on point making sure your visit is quick and easy (got my flu shot). I had new insurance information and they had that information already and in their system. Highly recommend using them as your pharmacist."

-Samantha

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"Some time ago, my wife and I were prescribed the Shingrex vaccinations to avoid Shingles. We could not find a pharmacy that had it available. Finally, a Nurse recommended Acts Pharmacy.

"Jazel Bautista was able to get us in right away. She was courteous, professional, and effective.

"We immediately contacted Ms. Bautista when we became eligible for the COVID vaccine. She got us in right away. Our appointment was for 10:00. We had plenty of personal space, inside, while waiting. We received our injections at 10:00 without any drama.

"We have seen in the news the stumbling blocks, and hardships other folks have had to go through. Ms. Bautista saved us from that, and is our Pharmacist for life for all pharmacy needs!"

-Joe

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"Just received my first covid vaccine at this facility. It was easy. They are organized, professional, and caring. The Pharmacist, Jazel came around and introduced herself to those of us that were waiting for our shots. The wait time was minimal. Please consider checking this place out for your pharmacy needs as well."

-Vicki

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"Great customer service with smiles. Very courteous welcome as soon as you walk in from Ms. Mali M. (Senior Pharmacy Tech) and very helpful to make you feel comfortable. First class service from our pharmacist, Ms. Jazel Jane M. Bautista no matter what, whether it is flu shots or getting prescription filled. Her explanation of medical treatment and terms is so comforting. If Webster is updating the dictionary, they should put their pictures to define what the customer service and professionalism is.

"If you need personal touch, this is place to go for all your pharmacy needs rather than going to some big chain stores where you are just another number."

-Hardev

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"All the staff at the Acts Pharmacy and Healthcare Services helped me figure out all my vaccines for vet school. They made the process easy and answered all the questions and concerns that I had. If you need any medical services and Acts Pharmacy and Healthcare Services provides it, I recommend them!"

-Tyron

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"Excellent customer service! Jazel answers the phone when you call--no phone tree, just a real person that can answer questions! Clean, quiet, easy to find, and friendly!"

-Kyle

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"Acts Pharmacy is such a breath of fresh air from the corporate pharmacies to which many people are used to going. It is a local, family-owned business (it is not owned or run by the hospital, FYI), and the pharmacists are so friendly, caring, and knowledgeable. Service is always prompt and kind, I really feel like Acts Pharmacy is my pharmacy home! Thank you to the wonderful staff and doctors for taking care of your community!"

-Paul